Account and Profile

How do I unsubscribe from your emails?

From time to time we may send to you automated email messages about briefs, applications and other on-site activity, as well as marketing emails, in order to keep you up-to-date with relevant activity on Creative Commission.

If you would like to fine-tune your email settings to control the types of emails you receive from us or to unsubscribe from all Creative Commission emails, you can manage your email subscription settings via your Account page.

How do I delete my account entirely?

If you would like us to delete your account and profile entirely and remove all of your details from our database please email info@creative-commission.com with the subject line ‘Delete my account’ and we will delete your account from Creative Commission within one working day.

After deleting your account we will no longer store any account information about you, you will be removed from all mailing lists and we will send a final email confirming the actioning of your request.

Applications

Do you have any tips or advice for making a great application?

An application is a vital way for the applicant to engage with, and introduce themselves to, the commissioner.

It can be viewed either as a foot-in-the-door or a way of sealing the deal (depending on the requirements of the brief and the style of the application), and so, even though we have made the process as efficient as possible, we advise that each applicant spends a few extra moments to read the brief fully as it's the best way to present a strong case for being commissioned.

The two most common errors which we regularly see on CC (and which have the lowest success rate for a commission) are: when applicants copy-and-paste a generic, broad written application and send the same application to all briefs without any tailored response; and secondly, when applications feature only a written paragraph, omitting embedded videos and images or attaching files or projects, which can result in the application having less of an impact on the commissioner versus those which do include these items.

Therefore our advice for submitting better applications is as follows.

Top tips

  • Be professional, concise, warm and friendly with your written approach
  • Tell the commissioner about you, your work and your experience
  • Demonstrate you have read the brief and know about the artist in question
  • Convey a balanced sense of excitement and competency to execute the job well
  • Underpin your application with strong, relevant examples of your work
  • Go for impact and make full use of adding videos, images, files and projects
  • Don't go for everything: keep your creative energy up for the briefs you really want to go for

Read our guide to submitting better applications

Who can see my application?

Your application is private between you, the commissioner and, if they opt to send a sharable secret URL link, with the commissioner's colleagues or other representatives of the artist (such as label, management or the artist). Applications are viewable for up to 90 days, upon which time they will be auto-archived by our system.

Please note that Administrators of Creative Commission can also view each application for quality control and moderation purposes and to ensure that the application process system is not being misused.

Can I amend an application once I've submitted?

A little like sending an email, once an application is submitted it cannot be edited, amended, deleted or retrieved. For this reason, please make sure you treble-check applications before sending them.

Why do I need to make an application?

Creative Commission's application process makes it as quick and convenient as possible for creatives to apply to commissioners' written briefs. In an application a creative can easily provide key details about themselves and how and why they want to work on a given project.

Most music industry commissioners require a large amount of creative content for each of their artist's campaigns, which means that they often need to find new people to work with on a regular basis who have the right blend of experience and a visual style which matches the artist and their campaign. That's how Creative Commission steps in to make this complicated process more streamlined and efficient.

The Brief and the Application are the two key components of Creative Commission, with each part dovetailing neatly together to form a call-and-response method between what the commissioner needs and what each creative can uniquely provide.

Here's an overview below about the application process.

Overview

  • Only creative members of CC who have an active and upgraded Pro membership can apply to a brief
  • Each open brief posted is available to apply to once per creative before it expires on its deadline date
  • Once you have applied to a brief you cannot edit, amend or delete it (similar to sending or retrieving an email)
  • Some briefs are restricted to creatives situated in a given location, for instance a music video shoot in London
  • As a reminder to apply, you can pin a brief by clicking the icon on the top right of a brief 

What happens after I have applied for a brief?

Here's what happens to an Application after it has been submitted.

We email the commissioner

After an application is submitted, a unique URL link to read the application, along with the application headline, applicant's username and their profile picture, is added to a compiled daily round-up email. This digest email is sent directly to the commissioner's email inbox every afternoon. We also email the commissioner when a brief closes with a link to the full list of applications that they have received.

Of course, most commissioners head to CC several times per day during the brief's lifespan too to check their applications, which are listed in the right sidebar for logged-in commissioners.

When an application is sent it is added to the Applications page, where you will see this icon to let you know that your application has been sent.

Favouriting, shortlisting and rejecting

As applications roll in for a brief, the next stage is for the commissioner to separate them to distinguish between which creatives they would like to explore working with and those they would like to reject. This icon on the Applications page denotes that the application has been seen and is awaiting a response from the commissioner.

Declined

Declined applicants will see this icon and, if provided, the commissioner's reason and feedback will be viewable against the application itself (above the headline).

Favourites

Commissioners can now favourite applications as they go through the commissioning process without needing to add potential suitors to a shortlist at that stage. Simply click the icon against an application to bookmark this creative for future reference.

Commissioners: Sharing your applications

As detailed here, once the commissioner has removed any applications that they do not want to pursue by rejecting them, they can then share the remaining applications with team members or fellow representatives of the artist, such as with label or management, for a second opinion. One really helpful new addition to the Share page is that anyone who has been sent the secret share link can also use the icon to provide feedback to the commissioner about their favourite respondents.

Shortlist

If your application is shortlisted, you'll see this icon which means that you are being considered for the project.

The commissioner emails you

If an applicant has been shortlisted, and the commissioner opts to contact them, then the commissioner will be provided with the registered email address of their chosen applicant. At this stage, communication between creative and commissioner begins directly via email where it is likely that the applicant will be asked additional questions or invited for a meeting, call or coffee to discuss things further.

Privacy and Security

What information do I share with you?

One of our favourite things about Creative Commission is that we can provide you with specialised updates by learning more about you as you complete your profile information and use the site over time.

This article provides an overview of the information you’ve allowed us to collect, and guidance for how to change the permissions on some of this information.

This article is just a guide, so be sure to read our Privacy Policy for the most comprehensive information about your relationship with us. 

Your profile, data and content

While you have a Creative Commission account, certain information will always be publicly viewable:

  • Your username and month of registration, plus, if you have added them,
  • Your profile photo
  • Cover photo
  • Portfolio images
  • Showreel and videos
  • Public projects
  • Links to your other websites and social media profiles
  • Listed skills, and
  • Your profile description

Remember: Information that is publicly available, may be used, linked to, or re-shared by others on the service or across the web.

To remove your data totally from our platform and servers, and to delete your account entirely, please email info@creative-commission.com.

Subscriptions and Payment

Which payment tiers do you offer?

We offer three great payment tiers to upgrade to Pro: monthly, quarterly and annual. Depending on your chosen currency:

  • the Monthly subscription costs £10, €12 or $15 per month
  • the Quarterly subscription costs £25, €30 or $40 every three months
  • the Annual subscription costs £90, €100 or $120 per year.

All subscriptions are automatically recurring until you notify us otherwise of your request to cancel. Please see ‘How do I cancel my subscription?’ for further information.

What is your refund policy?

We will only fully refund a subscription if you have been charged for your plan but notified us via email prior to, or on the day of your, subscription renewal date.

We will require email proof, such as forwarding a copy of your subscription cancellation email, sent and dated within the previous period.

Of course, if a duplicate subscription was made in error when you initially upgraded, which is very uncommon but can happen with an accidental double-click, we will happily rectify this for you. Likewise, if you accidentally upgraded to the wrong payment plan, for instance Quarterly instead of Monthly, then new customers can downgrade within two working days of your initial subscription and receive a refund of the difference in your overpayment.

How do I obtain copies of my payment receipts?

Please email us at info@creative-commission.com with the subject line ‘My receipts’ and we’ll happily provide you with copies of your receipts for your chosen date period as soon as possible. If you are a PayPal customer, copies of your payment receipts will be listed in your PayPal account.

How do I cancel my subscription?

Cancelling your subscription is easy. Simply email info@creative-commission.com with the subject line 'Cancel my subscription' ahead of your subscription renewal date and we will cancel your subscription within one working day free of charge. 

After cancelling your account we will send a final confirmation email to you with further details.

If you notify us via email 48 hours after your renewal date we shall cancel your subscription ahead of the next period and will not issue a refund due to late notice of cancellation. Please refer to our Refund Policy help guide for more information about refunds.

I have a new card, how do I update my payment details?

If you upgraded to Pro and would like to update your payment details, head to your Subscription page to add your new card details in. Your changes will take effect on your next payment.

If you subscribed to Creative Commission through PayPal, you’ll need to contact them to change your details.

Does my subscription automatically renew?

Yes, all subscriptions are automatically recurring until you notify us otherwise of your request to cancel. Please see ‘How do I cancel my subscription?’ for further information.

Why have I been charged after cancelling my subscription?

We endeavour to cancel subscriptions as quickly as possible and try to ensure that you are never charged after notifying us of your request to cancel your Pro subscription. If you feel you have been charged erroneously please email info@creative-commission.com with the subject line ‘Subscription charge’ and we will look into this for you as soon as possible to attempt to reach a resolution. Please refer to our Refund Policy help guide for more information about refunds.

How do I upgrade my subscription to Pro?

You can upgrade to our affordable, recurring Pro subscription via two payment methods: credit cards and PayPal.

If you would like to upgrade to Pro via your credit card please click here or if you would prefer to upgrade to Pro via PayPal please click here.